WordPress Support Plans

Choose the plan that fits your WordPress Support needs.


Pay Month to Month

 

  
 
30 Min Tasks
Off-Site Backups
WordPress Core Updates
Uptime Monitoring
Malware Scans
Site Assestment
Sucuri Firewall
Premium Security Plugin
Task Tracking
Performance Optimization
Premium Theme & Plugin Updates*
Hosting & Domain Support
Average Response Time
Simultaneous Tasks
7 Days Trial

Basic

$69
Monthly
30 Min Tasks : Unlimited
Off-Site Backups : Weekly
WordPress Core Updates
Uptime Monitoring
Malware Scans : Monthly
Site Assestment
Sucuri Firewall
Premium Security Plugin
Task Tracking
Performance Optimization : Basic
Premium Theme & Plugin Updates* : *
Hosting & Domain Support : Limited
Average Response Time : 24 Hours
Simultaneous Tasks : 1 Task
7 Days Trial

Business

$99
Monthly
30 Min Tasks : Unlimited
Off-Site Backups : Daily
WordPress Core Updates
Uptime Monitoring
Malware Scans : Monthly & Proactive
Site Assestment
Sucuri Firewall : Only Yearly
Premium Security Plugin
Task Tracking
Performance Optimization : Basic
Premium Theme & Plugin Updates* : *
Hosting & Domain Support : Limited
Average Response Time : 12 Hours**
Simultaneous Tasks : 1 Task
7 Days Trial

Enterprise

$239
Monthly
30 Min Tasks : Unlimited
Off-Site Backups : Daily
WordPress Core Updates
Uptime Monitoring
Malware Scans : Monthly & Proactive
Site Assestment
Sucuri Firewall
Premium Security Plugin
Task Tracking
Performance Optimization
Premium Theme & Plugin Updates* : *
Hosting & Domain Support
Average Response Time : 12 Hours**
Simultaneous Tasks : 3 Tasks
7 Days Trial

We also offer princing for one Single Task and a Mini Plan for essential support.


FAQ

I need help with more than one site.

Awesome! You can subscribe more than once, just let us know which domain would you like to protect.

What happen if an update break my site?

We will restore to the last working point and see what happened, the process to restore your site will vary sometimes but after your site is working, we will research and condunct some test so you have the most recent version of everything 🙂

I need to restore my site. Can you help me?

If you were using a backup plugin and have a recent backup then we should be able to. If you already have backups with us then yes, we can restore your site.

*What about premium plugin and theme updates?

We can definitely help you with that, but we require you have a valid license and provide the package so we can update it for you and make sure it works with your current setup.

Unlimited tasks? Seriously?

That’s a fair number 😉 And we’re sure that our clients are fair too, so we’ll let you know if you’re outnumbering our team 😛 .

How long it will take for you to complete a task?

In the beta pahse, we will have 12 hour turn around, but we promise to reduce the times by a lot once we’re out of beta.

What happens is my site gets hacked?

We can check your site with our tools to see where it happened. If you subscribe for our plans then we will secure your site with premium services.
Unfortunately, even with proactive monitoring, sometimes issues can happen, but if something happen, our goal is to respond inmediately, in order to avoid critical downtime.

Are there any limits?

You’re only limited to 30 minutes per task. If there is something that will take more than that, we’ll let you know. 😎

What are the payment methods available?

You can pay for our services with PayPal and Credit Card (Stripe).

Need to solve one single task?
Sure! We have an option for you, just click the button and get started.
Please note that most tasks are solved the same day, we expect to improve our times once we’re out of beta.